Orders are shipped 1-3 business days (excludes weekends and holidays) after the order is placed. All orders are shipped via USPS First Class Mail. This will include a tracking number, but not shipping insurance. If you would prefer your item to be shipped with insurance feel free to contact me and I can give you a quote for the cost.
Bella Marie is not responsible for lost or stolen packages. If your package should be damaged in transit please message me within 72 hours of delivery. Include photos of the packaging and the item. If photos are not provided or if I am not contacted within 72 hours of delivery, I will not be able to process the damage.
Can you rush my order?
If you are needing your item by a certain date, please contact me prior to ordering to ensure that it will arrive to you on time. Unfortunately, I cannot guarantee exact delivery dates as once the item is shipped it is now out of my hands and with USPS. All delivery dates given are considered estimates and may vary.
I placed an order with the wrong address, can I change it?
Please always verify the shipping address before placing an order. If you happen to have the wrong one entered, please message me immediately with the correct address. If your package has not shipped I am still able to change it but if it has already shipped I am not. I do ship things out quickly so please let me know right away.
How are orders packaged?
Each order comes packed in a reusable bag inside each shipping box.
If multiple items are purchased in a single order, items will be placed in a bag together as space allows.
If you are for any reason unhappy with your order, please reach out using the contact form.
Custom & Personalized Orders
Custom orders are always welcome. If you are interested in a custom order feel free to reach out and we can talk it through to see if it is something that is possible.
Please keep in mind custom orders generally require some back and forth correspondence. This will include photos for approval along the way in order to create the perfect item that you were hoping for. Due to the need for additional communication, please plan for additional time should you need the item by a specific date and be sure to check your messages often and respond promptly in order to not delay the completion of your item.
If you are interested in wholesale, please contact me for more information.
Will there be differences in hand stamped items and natural stone items?
Due to the hand stamping process used with some pieces, each one will have slight variances. This adds to the overall charm of their handcrafted nature and shows each one is made by me, by hand with love and care.
Please also note that due to the use of natural stone in some pieces, no two are alike and will vary from item to item. This will be noted in the listing in which they are used.